|firstname.lastname@example.org||+44 (0)1925 398535|
In the rare event that items are received damaged, the customer must notify us within two days of signing for the consignment. The items must be repackaged in the same way as that sent out. Note, the courier may want to inspect the packaging. We will then make arrangements for their collection. Where possible we shall offer the customer a replacement, however if this is not possible due to the rarity of the item then a full refund will be offered to the customer.
If it is obvious that the packaging is damaged upon receipt, do not sign for the package and refuse it as damaged.
If items are not acceptable for any reason other than that detailed previous, the customer must first obtain authorisation for return within fourteen working days of receipt. The customer may then return said items at their own cost (including adequate transit insurance) immediately using the same packaging as sent out.
The above is in compliance with The Consumer Protection (Distance Selling) Regulations 2000 and is applicable for UK customer orders only.