FAQ's

Is it safe to use my Credit Card on this Website ?

You are buying securely via our website, which is certified to the highest SSL standard on the web. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption. The identity / authenticity of our Business and associated Web Domain has been independently verified to the international standard, Extended Validation (EV) SSL Certification. The green padlock / browser address bar indicates to you that all of the above are up to date and valid. Our website is independently scanned daily to protect our customers from Malware, Spam etc.

All clearing transactions are dealt with by one of the major UK clearing banks. All customer information is strictly for the use of Liberty Galleries and will not be passed to any third party.
 

What types of Credit and Debit Cards to you accept ?

VISA; Mastercard; PayPal; ViSA Electron; VISA Debit; Masrercard Debit; Maestro; American Express; Diners Club; Discover; JCB

Why do some prints state 'PLEASE EMAIL OR CALL' ?

These prints are generally 'sold out' at the Art Publishers and Art Galleries. They are therefore only very occasionally obtainable via the secondary market. One of our areas of  business is the locating of sold out collector limited editions and as such keep a large database of galleries / customers looking to trade their prints. It is therefore always worthwhile registering your interest in a particular print / sculpture. Although we may not be able to locate it immediately we may do so within a number of weeks or months.

Is everything displayed on this website 'In Stock' within our Art Gallery and available to view / ship ?

Our website contains more than 6000 images. It is not possible for the Art Gallery or indeed any other Gallery to hold everything physically in stock. Although we do have an extensive Art Gallery stock range available for immediate shipment, some items listed are priced and sourced direct from the Art Publishers / Suppliers that we deal with. If you would like to view a particular piece of art or require such within a very short time frame, please check direct with the Art Gallery before either travelling or ordering. Stock items usually ship within five days. Items sourced from publisher stock can take a few days longer. Items ordered framed may take take two or three weeks to fulfil, as they are individually hand framed.

Are the prices displayed on this Website Inclusive of UK VAT ?

All prices displayed on this website and within our Art Gallery are 'Inclusive' of UK VAT. "the price you see is the price you pay"

We do not undermine the intelligence of our customers by falsely making prices look attractive, only to introduce a vat charge upon check out.

Can I view a piece of art before purchasing ?

So long as the particular piece is currently available at our high street Art Galley then you are more than welcome to view before purchasing. Please call ahead to confirm that any desired piece is in stock.

Do you offer 0% interest free credit facilities ?

At this time we do not offer credit facilities.

What is a Limited Edition Print ?

Limited Edition Prints allow an artist's work to be enjoyed by more collectors. Most limited editions are reproduced to a maximum of 1000 copies. The hand written number that appears on each print is vital, as it guarantees not only the size but also the authenticity of the edition. The plates, films and materials involved in the reproduction are all destroyed following printing, which further ensures the authenticity and integrity of the Limited Edition Print.
Most prints also include the unique signature of the artist. This signature authenticates each reproduction of the artist’s original painting and also ensures the edition is to their complete satisfaction.

What is a Giclée Print ?

Giclée (zhee-clay) is a French term, in this case meaning spray of ink. A giclée is a means of reproducing an original. It is not an original graphic but a fine quality reproduction print. Giclée prints render deep, saturated colours and have a beautiful painterly quality that retains minute detail, subtle tints and blends. The prints may be hand embellished by the artist using paint, ink and gold foil stamping for a mixed media effect.
The production of a giclée print is not an automatic process. The human touch is critical in several phases of the giclée process. First giclée prints begin as original art. Second the work is scanned into the computer, where it is colour corrected. That colour correction requires an experienced eye and touch in making the proper adjustments in tone, contrast, sharpness and other factors to produce a print that faithfully reproduces the original. Third, in matching the computer image with the final print, a practised eye must make adjustments for the best results. And last, the printer itself needs steady attention to produce consistent, quality results. In short, the human hand is part of every step of the giclée process. Indeed, the difference between a quality printer and one that is not, lies almost entirely in the human involvement and craftsmanship.

What is a Silkscreen (Serigraph) Print ?

This method is a modern development of stencil printing. Paint is brushed through a number of fine silk screens, held taut in a wooden frame, onto the paper. One screen is used for each shade. The screen traditionally used comprises a fine weave silk, or similar, pulled over and secured to the frame. The silk is then masked excepting those areas where the paint is required to pass through. As each individual colour and shade requires a separate screen the whole process is lengthy and requires considerable skill. Slowly then, screen by screen, with precise alignment the final image is worked towards. The artist is involved during the creation of each edition, approving various stages and often making changes and additions, adding to the originality of the final item.

What is a Lithograph Print ?

This printing technique uses a planographic process in which prints are pulled on a special press from a flat stone or metal surface. The surface has been chemically sensitised so that ink sticks only to the design areas, and is repelled by the non-image areas. Lithography was invented in Germany in 1798. The early history of lithography is dominated by great French artists such as Daumier and Delacroix, and later by Degas, Toulouse-Lautrec, Picasso, Braque and Miro.
What is a Offset Lithograph Print ?
A special photo-mechanical technique in which the image to be printed is transferred to the negative plates and printed onto papers. Offset lithography is very well adapted to colour printing. In the process of producing limited editions the finest reprographic techniques are used to split the original painting into the four printing colours. High quality mechanical printing then enables the translation of this image onto paper.

What is an Original Mixed-Media Print ?

These prints are hand-crafted by the artist using a variety of materials and techniques making each piece a unique work.

What is an Original Etchings ?

Created individually using a traditional etching plate and needle, then hand-coloured by the artist. This method ensures an unusual degree of clarity and strength of colour.
What is a Hand Embellished ?
When a fine art print has been produced, it is placed alongside the original; under the direction of the artist certain elements of the image are then highlighted with hand-applied paints, inks, or gold and silver leaf. This is done to bring the piece closer to the essence of the original.

What is a Blind Stamp ?

A Blind Stamp (also known as embossments, chops, or dry stamps), are made by pressing a metal mould into the paper. The stamps used on prints are not inked, and can be seen to stand above the paper’s surface. They usually contain the publisher’s logo, or in some instances, the printer’s logo. Typically there is a series of letters and numbers within the blind stamp uniquely identifying the picture. The mark can usually be found in the lower right or lower left corner of the print and you can see it by holding the print at an angle to a light source.

The Artist's Signature ?

Nearly all Limited Editions include the unique signature of the artist. The signature authenticates and guarantees each reproduction of the original painting. The Artist will only sign each print when they are completely satisfied that it is a true and accurate representation of the original. Signed Limited Editions generally attract higher prices than unsigned work. Note, it is common and acceptable for a print to be signed and numbered either on the front or the verso of a limited edition print.

Print Numbering Explained ?

Limited Edition Prints enables an artist's work to be enjoyed by more collectors. The handwritten number, which appears on each print, is vital as it guarantees not only the size but also the authenticity of the edition. Numbers are inscribed to indicate the number of the print within the total number (e.g. 5/195 means the fifth print in a set of 195 identical prints) The plates, films and materials involved in the reproduction are all destroyed, following printing, which further ensures their authenticity. It should be noted that other types of edition of the same limited print on occasion can also be produced. These are generally referred to as either, International / USA / Roman Numeral / HC / Artist Proof / Printers Proof / Remarque's Editions. These prints are identical to the main print run and where appropriate are also detailed on the accompanying certificates of authenticity. It is usually at the discretion of the publisher whether to release these extra editions and are generally used to target a particular market. E.g. USA. Some collectors are known to target these often more rare and sought after edition sizes.

What is an Artist's Proof ?

Artist's proofs are intended for the Artist's personal use. It is common practice to reserve approximately 10% of the total edition as artist's proofs. This figure is occasionally higher, although it is normally ten percent. They can be identified by the abbreviation 'AP'. This inscription is commonly on the lower corner of the work. Numbers are inscribed to indicate the number of the print within the total number (e.g. AP 5/19 means the fifth print in a set of 19 identical prints authorised as artist's proofs). The artist as a validation of the prints generally signs artist's proofs. It is common for the Artist's Proofs to be sold in the same way as the other prints in the edition, but they tend to attract slightly higher prices.

What is Conservation Framing ?

Conservation framing employs the use of materials that have been proven to protect and maintain art in as close to its original condition as possible. All light fades works of art on paper and keeping such in a subdued light can only provide limited protection. If a print or item being framed represents an investment or has a resale value then conservation UV Glass is recommended, along with conservation quality mountboard and backboard.

Does the price of the limited edition print include a mount ?

The majority of our prints are priced including the mount / slip mount or boxed canvas (ready to hang). If a particular print does not come mounted then this is clearly stated within the individual 'more details' item page.

Do you offer a Valuation Service ?

We do not offer valuations either over the phone or via email. Due to the amount of times we are repeatedly requested for email / phone valuations please do not be surprised if you do not receive a reply. If we suspect a valuation is being sought via requesting price quotations then your email will not be answered. We can sometimes offer a verbal opinion on works featured by artists on this website, if the the piece is presented within the Art Gallery.

Do you purchase secondary market originals / prints ?

We do not purchase secondary market artwork and prefer to work only with previous clients of Liberty Galleries. If you are not a previous customer of ourselves then we recommend that you contact your original Art Gallery supplier for advice on re-sales. 

Do you offer a framing service ?

Yes we do offer a framing service at an extra cost. However, please note your glass framed artwork would have to be collected in person. See the question / answer below for further explanation.

Do you ship framed prints ?

Due to their fragility and the inability to obtain insurance for such, we do not recommend or accept liability for Glass framed pictures being shipped to any destination. We do however ship perspex framed pictures, Canvas framed pictures and Box Canvases without issue.

Are the prints you supply signed / numbered by the artist and come with a certificate ?

We only supply limited edition prints that are personally signed by the artist and include their unique edition number. Most limited edition prints now come complete with a certificate of authenticity from the publisher. However it should be noted that this has not always been the publisher policy for earlier print releases. Please call us if you require further clarification with regards to a particular print of interest.

Do you ship to worldwide locations ?

We do ship worldwide and draw your attention to our terms and conditions with regards to destination country import duties and other surcharges that maybe liable. In most instances international orders can only be shipped unmounted and if appropriate in strong circular tubing. Please contact us if you require further clarification.

Do you accept Telephone Orders ?

We do accept telephone orders as an alternative to ordering via the website. All transactions maybe subject to additional customer security checks.

Can I cancel my order after it has been submitted ?

Any order can be cancelled so long as it has not been dispatched. Thereafter our Returns process must be followed.

How long does it take to receive my order ?

All 'In Stock' orders will normally be dispatched within five working days of cleared funds being received. Items which are out of stock may take a little longer to dispatch. The customer will be kept fully informed of their order status including where appropriate, consignment tracking numbers via email. If the order is for a framed piece of artwork then the order can take up to three or four weeks to fulfil.

What if I cannot find a particular image ?

Liberty Galleries maintains a comprehensive database of industry and secondary market contacts and given time can generally find most artwork featured on our website. Please feel free to drop us an email with your requirements.

 

 


 

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